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Wyndham Reviews
Shawanee Fairway Village/Poconos
Shawnee-on-Delaware,PA   Jul 05, 2015
The pictures posted are of an updated, new kitchen. In unit 17A the countertops were old tile, inadequate lighting, beds and furniture from the dark ages. Wyndham says it was refurbished in 2008, but not with furniture, or in kitchen or bathrooms! The units were roomy and large, in a great location, but I would only rate it a 2 star out of 5. We loved the services and activities provided by the Shawnee Inn within walking distance of the unit. They were fantastic to accommodate Wyndham guests! Check in was a nightmare. Computers were down and the units were not ready for us to check in at 6 p.m. We will beware of staying at a Wyndham resort in the future. On a positive note, we loved the area. It was beautiful, peaceful and had wonderful places to visit. All of the falls were amazing, and we loved staying in the Poconos except for the poor accomodations that were so poorly run.
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Response from Wyndham® Extra Holidays:Hi Janet, We appreciate the useful feedback regarding your resort stay experience. We understand how a delayed check-in can put a damper on your vacation, and for this we do apologize. Our computer systems are now back up and running. Please note we are working to improve our unit accommodations so that each guest can experience vacation memories that last a lifetime. Thank you again for reaching out.