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Frequently Asked Questions

1. Can I book through your service even if I don't own a timeshare with your company?
2. Is my information secure on your Web Site?
3. Who do I contact to rent out my timeshare unit?
4. Can I use my Club Wyndham points or regular week?
5. Does Extra Holidays rent on a weekly or nightly basis?
6. Do you offer travel agent commissions?
7. Do you offer discounted or promotional rates?
8. What is the payment policy?
9. What forms of payment do you accept?
10. What is the cancellation policy?
11. What if I need to leave early during my stay?
12. Is there an age restriction to stay in the suite?
13. If the maximum occupancy of the room is 4 guests, can I still bring 5 and a sleeping bag?
14. Do I need a credit card to check-in?
15. What if I have a special request for my room?
16. What time is check-in and check-out?
17. Can you accommodate trailer or RV parking?
18. Can I park more than one car without a fee?
19. Does my room include towels and linens or do I need to bring my own?
20. Can I bring a pet with me?
21. Who do I contact for resort specific or room configuration questions?
22. Who do I contact about changing or upgrading my reservation?
23. Who do I contact about a group reservation?
24. When can I call to make reservations?
25. Do you have daily maid service?
26. Do all resorts have hi-speed Internet/WIFI?
27. What if I am trying to make a reservation online and the date I want is showing no availability?
28. What is the minimum length of stay?

1.
Q. Can I book through your service even if I don't own a timeshare with your company?
 
A. Yes. Anyone may book a reservation through Extra Holidays. [top]

2.
Q. Is my information secure on your Web Site?
 
A. Yes. Our booking engine is a Verisign Secure Site [top]

3.
Q. Who do I contact to rent out my timeshare unit?
 
A. Please contact our owner rental department at 1-800-446-1860 or email us at ownerrentals@extraholidays.com. [top]

4.
Q. Can I use my Club Wyndham points or regular week?
 
A. No. We require a credit card to pay for Extra Holidays reservations. [top]

5.
Q. Does Extra Holidays rent on a weekly or nightly basis?
 
A. Both. You can rent as many nights as you like, so renting on a weekly basis is made easy. [top]

6.
Q. Do you offer travel agent commissions?
 
A. Yes. We give 10% commission on the full amount (before taxes). [top]

7.
Q. Do you offer discounted or promotional rates?
 
A. Yes. Please view our smart deals online or call us toll-free at 1-866-430-9932 for our most current discounts and promotions. [top]

8.
Q. What is the payment policy?
 
A. Your credit card will be charged the total cost of your reservation at the time of booking. No reservation is guaranteed until full payment is received. (Exception: Wyndham Ocean Walk Resort – please refer to the resort's Terms & Conditions when booking) [top]

9.
Q. What forms of payment do you accept?
 
A. We accept all major credit cards: Visa, MasterCard, American Express, and Discover. [top]

10. 
Q. What is the cancellation policy?
 
A. Except for Holidays and Special Events, reservations may be cancelled without penalty up until 11:59 p.m. three (3) days prior to arrival. Reservations cancelled less than three (3) days from the day of arrival will be charged a cancellation fee equal to one nights stay plus tax. No shows and early departures will not receive any refunds (forfeit 100% balance). Reservations for Holidays/Special Events as identified at the time of your reservation may be cancelled up until 11:59 p.m. thirty (30) days prior to arrival. Reservations for Holidays and Special Events cancelled less than thirty (30) days prior to arrival will not be entitled to any refunds. (Exception: Wyndham Ocean Walk Resort – please refer to the resort's Terms & Conditions when booking) [top]

11. 
Q. What if I need to leave early during my stay?
 
A. No shows and early departures will not receive any refunds (forfeit 100% balance). [top]

12. 
Q. Is there an age restriction to stay in the suite?
 
A. There must be one person of at least 21 years of age or older to check-in and stay in the suite (credit card and photo ID required at check-in). [top]

13. 
Q. If the maximum occupancy of the room is 4 guests, can I still bring 5 and a sleeping bag?
 
A. Should the number of persons exceed the maximum occupancy level of the unit type, accommodations will be denied. [top]

14. 
Q. Do I need a credit card to check-in?
 
A. A major credit card is required to hold a $150.00 refundable security deposit at check in. The hold will release 1-10 business days following check-out. Be advised that based on your bank or credit card company's individual terms, the hold against these funds may last up to 30 days. If the hold is not released after such time, please contact the front desk supervisor at the resort. Also, cash deposits are not accepted.  Please note that the credit card security deposit policy may vary by resort.  Please consult your confirmation email or letter for security deposit details at your specific resort.[top]

15. 
Q. What if I have a special request for my room?
 
A. Please note that requests such as bedding configurations, views, non-smoking units, specific units, and the like, shall be subject to availability, and cannot be guaranteed. Additionally, please be advised that in order to accommodate both resort owners and daily guests at the resort, from time to time it may necessary to make a room change during a guest stay. We will do everything possible to avoid this event, however, should the need to change a guest's room arise, you will be advised at the time of check-in. Easy access units are available upon request. [top]

16. 
Q. What time is check-in and check-out?
 
A. Check-in is generally at 4pm and check-out at 10am. Please contact the resort directly if you questions/concerns. [top]

17. 
Q. Can you accommodate trailer or RV parking?
 
A. No. Trailers, Pods, conversion vans, boats, or RV's are not normally allowed in the parking areas. Please contact the resort directly if you have specific parking questions/concerns. [top]

18. 
Q. Can I park more than one car without a fee?
 
A. Parking is normally one car per reservation; however, some resorts require parking fees per car. Please contact the resort directly if you have specific parking needs. [top]

19. 
Q. Does my room include towels and linens or do I need to bring my own?
 
A. All units include towels/linens, unless specifically noted. [top]

20. 
Q. Can I bring a pet with me?
 
A. No pets allowed. [top]

21. 
Q. Who do I contact for resort specific or room configuration questions?
 
A. Call the resort directly for the most up-to-date information on specific room configurations, amenities, and activity questions. [top]

22. 
Q. Who do I contact about changing or upgrading my reservation?
 
A. Please call Wyndham ® Extra Holidays reservations at 1-866-430-9932. [top]

23. 
Q. Who do I contact about a group reservation?
 
A. Please call Wyndham ® Extra Holidays group reservations at 1-800-619-4831 for 9 or more rooms. [top]

24. 
Q. When can I call to make reservations?
 
A. Please call Wyndham ® Extra Holidays reservation at 1-800-347-8182 during the following hours: Monday-Friday 8am-12pm EST; Saturday 8am-10pm EST; Sunday 8am-7pm EST. [top]

25. 
Q. Do you have daily maid service?
 
A. Maid service is available at an additional fee. Contact the resort directly for specific fees. [top]

26. 
Q. Do all resorts have hi-speed Internet/WIFI?
 
A. Contact the resort directly as each resort has different Internet amenities. [top]

27. 
Q. What if I am trying to make a reservation online and the date I want is showing no availability?
 
A. If the online reservation service is showing no availability on your select dates, please contact us at 1-866-430-9932. We can double check the dates as we may have last minute availability not currently online. [top]

28. 
Q. What is the minimum length of stay?
 
A. We have a 2-night minimum stay on most reservations. Please contact us at 1-866-430-9932 for any special requests.  [top]