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Wyndham Reviews
Phoenix,AZ   Mar 14, 2016
Although the condos themselves were perfect for our needs, the service at this "resort" was entirely non-existent. I could go on and on about the various examples of lack of customer service here in one weekend but I'd probably run out of space here. Just to name a few, our room reservation was LATE even after applying for early check-in, there was nowhere to leave our luggage while we waited and then NO help with bags or a cart full of groceries when we finally got ONE of our two condos, no call backs or follow through on inquiries and simple requests, over $200 in taxes were added to our rooms even AFTER I asked for a total price months prior because I was coordinating a large group and needed to split the cost. Now I'm out of pocket over $200. There seemed to be no communication amongst office staff. Staff was entirely unapologetic and not at all helpful, which was honestly the worst part. I could have been understanding about the lateness, lack of assistance, and undisclosed costs but the lack of concern from MULTIPLE staff members was unsettling. When you spend over $2,000 just on lodging for one weekend, you expect at least SOME customer service. Again, the rooms themselves are great, but I would never go as far as calling this a "resort" because it lacks all that comes with the connotation of that word.
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Response from Wyndham® Extra Holidays:Thank you for sharing your impressions of The Legacy, Melissa. We sincerely regret that your stay fell short of your expectations. We can appreciate your disappointment at not being afforded an early check-in. Unfortunately, we were 100% sold out the preceding night - in effect, precluding any opportunity for your early access. We are most surprised and disappointed to learn that you found our team's customer service to be lacking. In keeping with Wyndham's service promise, we pride ourselves on every associate taking the initiative … going the extra mile to ensure our guests have a great experience! If you would like to discuss this matter in more detail, please feel free to contact our management staff directly at 602.305.5510.