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Wyndham Reviews
Wyndham Promises Refund, But Never Issued
June Lake,CA   Oct 19, 2015
On July 9, I made a reservation at the beautiful Heidelberg Inn at June Lake for the dates Sep. 27-Oct. 3rd. This reservation required immediate payment for the full stay. On Aug. 26th, due to travel constraints, I had to decrease the length of my stay to Sep. 30 - Oct. 3rd. At this time I was told that I would be issued a partial refund for the nights I would not be staying at the hotel. Since then, I have called Wyndham Extra Holidays twice about my refund, the most recent being on Sep. 23rd. Both times I was assured this refund would be issued in 3-5 business days. It is now Oct. 19, and I still have not received any refund. I have called the Heidelberg Inn and had a log discussion with the hotel manager. She assured me that I had to contact Wyndham Extra Holidays for the refund as they were the ones who made the booking. I have never had a hotel system in the US promise to issue a refund like this before and fail to do so. I am not sure what is going on with Wyndham Extra Holidays, but I would like to post this message as a caution to others who are considering using their services.
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Response from Wyndham® Extra Holidays:Hi Narayana, Thank you so much for bringing this to our attention. We understand how this could be frustrating. Please note we have contacted one of our internal departments who confirmed they were able to speak with you and begin processing a refund. Should you experience any further issues with this refund please do not hesitate to reach out. Best, Extra Holidays Online Care Team